Shipping policy
Where we ship
We currently ship all over the world. If your country is not listed at checkout, we are not able to deliver there yet.
Processing time
Orders are prepared for dispatch within 1 business day of being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships.
Delivery times and cost
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | [3–7] business days after dispatch | Free on every order |
| Express | [2–3] business days after dispatch | $15.00 |
Delivery estimates are counted from dispatch, not from the moment you order, and they are estimates rather than guarantees. Carriers occasionally experience delays we do not control — weather, customs, peak season — and those delays do not on their own entitle you to a refund of shipping charges.
Tracking
Tracking numbers are sent by email once your parcel is handed to UPS. Tracking can take up to 24 hours to become active. If your tracking has not updated for more than 5 business days, contact us at info@seatcoverworks.com and we will open an investigation with the carrier.
Customs, duties and import taxes
We ship from US. For deliveries outside US, any customs duties, import taxes or brokerage fees are set by the destination country and are the responsibility of the recipient. These charges are not included in the price you pay at checkout and we have no control over their amount. Refusing a parcel to avoid customs charges does not entitle you to a full refund: the return shipping and any carrier fees will be deducted.
Wrong or incomplete address
Please check your delivery address carefully before confirming your order. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment; the cost of the second shipment is payable by the customer.
Lost, stolen or damaged parcels
If your parcel is marked delivered but you cannot find it, check with neighbours and your building management first, then contact us within 7 days of the delivery scan. If a parcel is lost in transit or arrives damaged, contact us within 14 days of the last tracking update with photographs where relevant, and we will replace the order or refund it once the carrier investigation is complete.
Orders that included Package Protection at checkout are covered for loss, theft and transit damage and are replaced without waiting for the carrier investigation.
Questions: info@seatcoverworks.com — we answer within 1 business day.