Terms of sale
What is covered
Every product is covered for 12 months from the date of delivery against manufacturing defects: seam failure, stitching that comes apart under normal use, faulty fasteners, straps or buckles, delamination of the material, and colour transfer that is not caused by external contact.
What is not covered
- Normal wear from daily use, including surface scuffing and gradual fading
- Damage caused by incorrect installation, over-tightening, or use on a seat the product was not designed for
- Cuts, burns, stains, chemical damage, pet claw damage and accident damage
- Damage caused by cleaning products other than those we recommend
- Products bought from a reseller who is not authorised by us
- Cosmetic variation in grain, texture or shade between production batches
Extended coverage
If you purchased the 3 Year Warranty add-on with your order, the cover above is extended to 36 months from delivery on the same terms. Extended cover is tied to the original order and cannot be transferred to another person or another product.
How to make a claim
Send the following to info@seatcoverworks.com :
- Your order number
- A description of the fault
- Photographs showing the fault, and one photograph of the product fitted in the vehicle
We answer warranty claims within 2 business days. If the claim is accepted, we replace the faulty part or the complete product free of charge, including shipping. We may ask you to return the faulty item first, at our cost. Where the product is no longer available, we supply the closest equivalent or refund the amount paid.
Limits
The warranty is limited to repair, replacement or refund of the product itself. It does not cover labour, professional installation costs, vehicle downtime, or damage to the vehicle. Statutory rights, including the legal guarantee of conformity available to EU and UK consumers, apply in addition to this warranty.
Contact: info@seatcoverworks.com